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Everything inside the red box will be included in your purchased file or print. The Sample watermark and protected preview labels will be removed from the final paid export.
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Help
Answers to the most common questions about digital downloads, printed maps, file formats, editing, delivery and custom work.
Immediately after payment is completed.
You will:
If you have not received your email within 15 minutes, please check your junk or spam folder first, then contact us.
Delivery times depend on the delivery option selected during checkout.
For Next Day Delivery:
Delivery estimates are based on normal courier performance and may occasionally vary slightly.
Yes. Download links are temporary for security reasons, but if you lose access simply contact us and we will help.
If you contact us with your order details, we can usually re-send your download links.
Yes. Your download bundle includes:
If you have software such as Adobe Illustrator, Inkscape or Affinity Designer, you can fully edit the vector artwork yourself.
Most customers will not need to manually edit the files because the online customiser already allows a large amount of personalisation directly in your browser.
Depending on the map type selected, your files may include:
Some simpler maps may also include PowerPoint versions. More detailed maps are usually too complex for PowerPoint editing.
No problem. Most customers use Adobe Illustrator, Inkscape (free) or Affinity Designer to edit the vector versions of the maps.
The PNG files can be opened almost anywhere. If you only need simple text changes or adjustments, it is often easier to use our online customiser instead.
Before payment, we display a very prominent warning asking you to carefully check your artwork before ordering. Once printing has started, the artwork cannot normally be changed or refunded.
However, if you contact us within approximately 15 minutes of ordering, we may still be able to stop the print process. We will always do our best to help where possible.
Usually not. Because digital files are downloaded instantly, we cannot take them back once they have been accessed.
We strongly recommend checking spelling, map area, colours, labels, speech bubbles and layout before ordering.
That said, if you made a small genuine mistake such as a typo, misplaced label or incorrect speech bubble text, we will usually correct it free of charge. Changing to a completely different map area would require a new order.
This feature is currently being added.
Soon you will be able to:
This will be especially useful for businesses creating maps regularly.
Absolutely. If you need estate agency maps, office location maps, franchise maps, property development maps or multiple branch maps, we can help streamline the process and make it as automated and pain-free as possible.
That is usually possible. The online tool has limits to maintain print quality, preserve readability and keep performance fast.
However, we can generate much larger custom maps in-house using our internal systems. Send us an email with what you need and we will normally reply quickly with a solution.
Yes, in some cases. While standard paper and laminated prints are limited to A0, we can also produce:
These are specialist products, so please contact us for pricing.
Encapsulated or laminated maps are wipe-clean and water-resistant, making them ideal for offices, workshops and public display areas.
Yes. Our printed maps are designed specifically to look good framed in homes, offices and commercial spaces.
Colours may vary slightly between screens and printed output due to differences in monitors, printers and materials.
Not within the online tool at the moment. The current system is designed primarily for map selection, map personalisation, printing and downloads.
If you need a more bespoke map style, we would be happy to provide a quotation for custom design work.
In most normal business situations, yes.
However, you may not:
Usually no. Because this is an automated online system, manually processing small phone payments would often cost more in staff time than the product itself.
For larger bespoke orders or business projects, phone payments may sometimes be possible, but online payment is strongly preferred.
We can already create many different styles internally, including motorway maps, regional route maps, large-area planning maps and road atlas style mapping.
More styles are currently being added to the online tool. If you need something specific now, just contact us.
Important information
VectorMaps.uk provides downloadable digital maps, printed maps and online map customisation tools for personal and business use. By using this website or purchasing our products, you agree to the terms below.
VectorMaps.uk provides downloadable digital maps, printed maps and online map customisation tools for personal and business use.
All maps, files, graphics and tools created by VectorMaps.uk remain protected by copyright.
Small copyright notices included on maps must remain visible when maps are distributed or shared.
We actively monitor and pursue copyright infringement.
We make every reasonable effort to ensure our maps and information are accurate and up to date. However, maps may occasionally contain minor errors or inaccuracies.
VectorMaps.uk accepts no responsibility for:
All products are used at your own risk and it is your responsibility to ensure a product is suitable for your intended use.
If an error is identified in one of our maps, we will normally correct and re-supply the artwork as quickly as possible.
Due to the nature of digital downloads:
Printed maps are produced using the options selected during checkout.
Delivery times are estimates and may vary slightly depending on production and courier schedules.
If your order includes digital files, download access may be provided immediately after payment.
Our online map creation tools are intended for normal personal or business usage.
"Unlimited" usage means reasonable and fair use consistent with normal customer behaviour. Excessive automated or abusive usage may result in restrictions or account suspension.
If you require large-scale or commercial-volume usage, please contact us first.
Payments are processed securely by trusted third-party payment providers such as Stripe and PayPal.
We do not store your full credit card details on our servers.
We collect only the information necessary to:
This may include:
We do not sell or share your personal information with third parties outside our business unless required by law.
We may occasionally contact you regarding your order, product updates, account renewals or important service information. We do not send spam or excessive marketing emails.
If you create or save maps using our online tools:
You may request:
Some accounting records and invoices may need to be retained for legal and tax purposes.
While we aim to keep VectorMaps.uk available at all times, we cannot guarantee uninterrupted access or error-free operation.
Features, pricing and services may change without notice.
If you have any questions about these terms or your data, please contact us using the contact options provided on the website, or .
VectorMaps.uk
5 The Rise
Thornton-le-Dale
North Yorkshire
YO18 7TG
United Kingdom
Tel: 01751 473136
Support
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